Happy with the service and professionalism

Thank you for our air conditioning installation today. We have been very happy with the service & professionalism from all of your staff throughout the process. We have recommended you to friends & family, and are aware of the W***’s of Anna Bay booking a job with you already, from that referral. This is due to the great customer service from each of you who have helped us at Valley Air Conditioning. Thank you for all you do.

December 16, 2019

Professional, knowledgeable, friendly, approachable and did a great job.

We appreciate everything from the first day of contact, confusion (on my behalf), patience, continuous explanations and calls, friendliness and professional manner of each team member I spoke with; to the day of installation, the guys were professional, knowledgeable, friendly, approachable and did a great job.

Thankyou again,

Elyse & Garry

November 7, 2019

“Being able to control the AC with my phone is next level cool”

Hi Valley Air,

 

Thank you so much. 

 

The boys were absolutely awesome. Josh manages really well and was very thorough and professional in executing the job. They worked around the clock to get it all done for us. I cannot thank them enough. Such a lovely group of guys that love their job. I would love it if you could let your manager know and if he/she can personally thank them all and give them a pat on the back for a job well done. Will highly recommend them. 

 

I’m loving the new unit. Being able to control the AC with my phone is next level cool! I’ve had it heating today without any dramas. Cannot wait to use it in summer 🥰

 

Thanks again! All your boys deserve a little bonus you have great people working for you. 

 

 – Sara

Sara Thornton September 26, 2019

I’m glad we opted for Valley. You have a good company with good systems and most importantly good people, keep up the good work.

Hi Valley Air

Just a quick note to say thank you for the recent service.

I especially want to say that the maintenance person, Zac, that came to carry out the service is excellent. Not only is very personable but he is very thorough and competent. My background is engineering and I like to take a little time with service people and have a chat with them. After speaking with Zac it became apparent he is very conversant with the units he’s servicing and also with the overall system. He did a very thorough job of cleaning everything and gave me some pointers for things I can keep an eye on, which I like. He also rectified some ducting which had become detached in the ceiling space. I had put down the lack of cold/warm down to over stretching the system. Now all the rooms are heated perfectly.

Overall everyone I deal with in Valley Air, from the ladies that answer the phones to people like Zac are all very friendly and competent. Everyone is of the same demeanour. I have found that if people are in a place where they are happy to work it reflects in their attitude.
Your system of notifying customers that services are due and people are in transit is very good.
I’m glad we opted for Valley. You have a good company with good systems and most importantly good people, keep up the good work.
P.S. please send Zac the next time.

Best Regards

Patrick

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Patrick Wollombi September 26, 2019

The standard of work was exceptionally good

Please pass along my thanks in regards to our recent install. The standard of work was exceptionally good and the Customer Service Excellent. 

Steve P April 26, 2019

“You should be very proud of the Team who represent your Organisation, well done”

Please pass on our gratitude for your team of professionals, for their hard work on installing our Ducted Air Conditioner. My wife and i found them to be professional, polite, honest, efficient and very tidy. We had numerous trades arrive throughout the day and it was a pleasure seeing your well organised team of young men. 

You should be very proud of the Team who represent your Organisation, well done. 

Adam J April 26, 2019

Professional, Polite, Courteous and Respectful

Hi All,

I just wanted to thank everyone involved in getting the 3 new split systems we ordered successfully installed.

In particular, I wanted to specifically mention the guys who installed the units yesterday (in some unfriendly temperatures !). I was only there at the start, but when I returned home my partner, who was home for the duration, commented on how professional, polite, courteous and respectful the installation team were.

She was especially impressed with the way the more experienced staff were teaching and explaining things to those she assumed were being trained and how they “went above and beyond” to ensure everything was exactly as we wanted.

For my part, this is the third installation at our address in Waratah, and as previously, I have found the workmanship outstanding and the end result exactly what you would expect from hard working, dedicated and professional staff.

I would not hesitate to recommend Valley Air Conditioning to anyone interested. Please pass on our sincere thanks to the installers who attended at our house yesterday.

Andrew F April 26, 2019

Fantastic Price

I just wanted to say a huge thank you to the team at Valley Air Conditioning. 

Right from the start – from getting a quote through to the installation, the whole process could not have run more smoo

thly. They were fantastic in working out exactly what would suit our needs and at a fantastic price. 

They had our Ducted Air Conditioner installed in no time, and with a comprehensive run through on how the system worked and the most economical ways to operate it. Would definitely recommend Valley Air Conditioning. 

Thanks again.

Regards,
Sam S

Sam S January 10, 2019

Punctual, Polite, professional and Courteous.

To Whom This May Concern,

I’d like to express my gratitude for the installation completed by your ‘A Team’. These guys were all you expect from a team – punctual, polite, professional and courteous. 

The job was thoroughly explained to me prior to commencement and i was kept informed at every stage. The men were all very approachable and accommodating and i was given every opportunity to express and discuss any concerns. 

I had faith in the team and knew i could trust them as i left our home unattended to run errands. They interacted well with me, my fiancè Leanne and even our Staffy ‘Dozer’ when he strayed into their work area. The job was completed efficiently and i was given a thorough run through the operating procedure at a pace i could understand and remember, also giving me time to ask questions. It was a hot day for the boys but at no stage did that effect the way they conducted themselves. 

An example of their integrity and honesty – They found an existing cracked tile in my roof and instead of letting it be, they told me about it, took the time to look for a replacement under the house and when none were found, patched it with silicone for me. 

I was impressed with the clean up effort afterwards – inside and out, you wouldn’t know they were here. Finally, the installation looks amazing and works incredibly well. 

We are all very impressed and more than happy to promote Valley Air Conditioning to anyone needing Air Conditioning. 

Thanks again, 
Rodney D.

Rodney D. December 3, 2018

Respect for our home is outstanding!

The Installation Team need to be commended on their professionalism and manners. The respect for our home was outstanding and the responses to our questions were never an issue, answered by Cameron without hesitation.

Overall, we are very impressed with the service from Valley Air Conditioning.

Regards,
David K.

David K. December 3, 2018